Shipping Policy

SHIPPING POLICY

Overview
At That Journal Shop, all products are made and shipped with care. Please review the details below regarding our shipping process.

Processing Time
All orders are processed and shipped within 3–5 business days. Because many of our items are made-to-order or customized, processing time is required before shipment.

Shipping Locations
We currently ship within the U.S. mainland only.

Shipping Times
Once your order has shipped, delivery times may vary depending on your location and the shipping carrier. Estimated delivery times are not guaranteed.

Order Tracking
Once your order has shipped, you will receive a tracking number to monitor your delivery status.

Shipping Delays
While we do our best to ensure timely delivery, delays may occur due to circumstances beyond our control, including carrier delays, weather conditions, or high order volume.

Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. That Journal Shop is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages
That Journal Shop is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you experience an issue, we recommend contacting the carrier directly.

Contact Us
If you have any questions about your order or shipping, please contact us at hello@thatjournalshop.com.